Common Questions
How secure is my hospital data?
All data is protected with end-to-end encryption. For our Cloud Pro users, we utilize HIPAA-compliant data centers and perform automated hourly backups. Community users maintain full control over their own security configurations.
Can I migrate data from my current system?
Yes! Sirdii HIMS supports CSV and JSON imports. Our Enterprise plan also includes specialized migration engineering to help you transition from legacy proprietary systems smoothly.
Does Sirdii HIMS support HL7 or FHIR standards?
Yes. To ensure interoperability with labs and imaging centers, our Enterprise and Cloud Pro tiers support HL7 v2.x and FHIR R4 protocols. This allows for seamless data exchange with external diagnostic hardware.
Is there an offline mode for clinics with unstable internet?
Community users can run Sirdii on a local area network (LAN) for 100% uptime regardless of internet connectivity. For Cloud Pro users, we offer a "Local-Sync" module that buffers data locally and syncs to the cloud once the connection is restored.
Can we integrate third-party billing and insurance modules?
Absolutely. Sirdii provides a robust REST API that allows you to connect with national insurance databases and popular accounting software like QuickBooks or Xero.
Who actually owns the data uploaded to the system? You do
Sirdii acts only as a data processor. Whether you are on the Community or Cloud Pro plan, you retain full legal ownership of all patient records. You can export your entire database at any time.
Is the system GDPR and ICD-11 compliant?
Yes. While our Cloud Pro servers are HIPAA-compliant, the software itself includes localizable fields for GDPR privacy rights (such as the right to be forgotten) and comes pre-loaded with the latest ICD-11 medical coding dictionaries.
Can I restrict what my staff can see?
Yes. Sirdii features Role-Based Access Control (RBAC). You can create custom permissions for Doctors, Nurses, Receptionists, and Accountants, ensuring that sensitive financial or medical data is only visible to authorized personnel.
What happens if I want to upgrade from Community to Cloud Pro?
The transition is seamless. Since both versions share the same core architecture, our team can migrate your local database to our secure cloud environment in less than 24 hours with zero data loss.
What kind of training do you provide for new staff?
We offer a library of video tutorials and documentation for all users. Enterprise clients receive dedicated "Train-the-Trainer" sessions and a 24/7 priority support line for immediate troubleshooting.
Still have questions?
Our support team is ready to help you with technical setup or custom requirements.
Contact Our Team